Shipping & Return Policy
Home Design Outlet Center offers FREE SHIPPING across 48 contiguous states. We ship your order with the most reliable freight carriers. Additional shipping fees will be applied for limited access areas such as but not limited to island, rural areas, etc.
We make every effort to ensure that delivery of your order is in satisfactory time and condition; however we are not responsible for delays in transit beyond our reasonable control. Items less than 100 lbs. are shipped via Parcel Carriers (UPS, FED EX, USPS, DHL, etc.). Items over 100 lbs. ship via common carrier (LTL). We ship your order within 1-2 business days. Transit/Arrival times are usually 2-7 business days for the products to arrive, depending on your location not including the weekends and holidays.
We’ll provide a tracking number after the item(s) ships so customer can track it via online or by phone. The freight company will contact the receiver in advance to schedule a delivery date and time; we recommend that you have help available upon arrival. ALL DELIVERIES ARE CURBSIDE; the freight company is only responsible for unloading this item off the truck however, they will bring it onto your driveway/garage (provided it is accessible for the truck), but not to your backyard or anywhere else inside the house.
Someone must be present at time of freight arrival to accept the package. Please be mindful of the condition in which freight will arrive; open your package carefully upon the arrival of your item and examine whether there is any damage to the item. Before signing the proof of delivery (bill of lading), count the boxes and inspect the package for any potential damage that may have occurred while in transit. It's normal for the packaging to show some wear. Also DO NOT discard your packing materials immediately, in the case you might need to ship item back, all returns MUST be in original package as with any other product that must be returned whether for refund, exchange or replacement. NO EXCEPTIONS.
We are not responsible and/or liable for property damages during transit on customers’ pick-ups, and after installation/ operation of the unit. We reserve the right not to serve. Please exercise best practice for the installation of the unit and check all connections for water leaks before normal operation as installation/item transit might adversely affect the integrity of included piping. Make your purchase ahead of time to allow sufficient transit time and coverage in the case of any eventualities (i.e.: damaged item/ exchange). We are in no event liable or responsible for any injury, loss, damage, liability, debt, cost, expense, charge or fee of whatever nature, incurred or suffered by purchaser, or any successor or customer of purchaser, whether direct or indirect, incidental or consequential, or in any other manner, in connection with the purchase, use or any resale of the goods.
We gladly accept uninstalled/undamaged/unaltered merchandise (in the original condition sold and accompanied by an appropriate proof of purchase), within 30 days of the purchase date, for a full refund in the original form of payment or exchange.
If you decide to return the product or refuse the item when there is no freight damage for any other reasons after/at the item arrival, the return policy is then in effect:
Return must be in its original packing and condition. Any items returned without its original packaging with are subject to 25% restocking fee.
Buyer is responsible for original shipping costs and return shipping costs for the return freight to our warehouse. Contact customer service for the shipping rates via email email@example.com. Local delivery charge for shipping is $95 and return is $95.
All returns are subject to inspection. No refunds will be issued on any items that’s not returned in original/ shipped condition.
Cancellations received after shipping, delivery or pick-up is treated as a return – see Returns (Non-Damage returns) section for details.
Visible Damage returns
If there’s a visible damage when you receive the package simply refuse*** the shipment and we will replace your order free of charge. Before any package is refused these simple steps should be followed otherwise your damage claim will not be honored.
Take pictures of the damaged package, send it to firstname.lastname@example.org
Please NOTE the damage on the Bill Of Lading.
(***If you refuse an item for any reason other than damage, you will be billed original shipping costs and return shipping cost to return the freight)
Concealed Damage / Wrong Item returns
If damage is discovered after the freight bill is signed, the buyer is responsible for filing a claim with Home Design Outlet Center customer service department within 5 business days after receiving item by contacting via email email@example.com
Return MUST be in its original packaging or WELL PACKED for freight.
Photos are required to be sent via email to: firstname.lastname@example.org showing the damage. We will review your claim and replace the merchandise if necessary. No additional shipping charges will apply if return is authorized.
For minor damages such as, but not limited to paint level imperfection on the cabinet or small corner chip on the marble, we reserve the rights to provide material, credit.
All special orders, tiles, mosaics, cut to size vanity tops, kitchen countertops, showroom samples, any discounted sales are final, non-returnable.
Please visit https://homedesignoutletcenter.com/terms-conditions.html for Terms & Conditions.